Privacy notice

Effective: 15 November 2026.

Information you submit.

When you send an inquiry to XIAO PAPER, we store the name, email, company (if supplied), destination, project description and product selections that you submit. We use these details to review your request, prepare a quotation and communicate about the project.

Inquiry storage and notifications.

Inquiries are stored in the website database and are accessible to authorised site administrators. If email notifications are configured, a notification reference may be sent to the designated business mailbox. We do not request payment-card details through this form.

Browser storage and technical records.

Your inquiry list uses local browser storage to remember selected product references. A sample direction may be kept in session storage until you open the inquiry form. These lists do not require your contact details. The site also uses security tokens, temporary abuse-prevention counters and standard server access logs. Administrative login cookies are used when authorised staff sign in.

Handling your details.

We use inquiry details for business correspondence and order preparation, not for an automatic marketing subscription. Material and shipment requirements may be shared with relevant supply or logistics partners when needed to prepare your request. Retention, deletion and access are handled by the business team; please avoid submitting sensitive or unnecessary personal information.

Contact and requests.

To ask about your inquiry details, request a correction or request deletion, use the contact form and include your inquiry reference. We may need to verify that the request relates to your information.